Frequently Asked Questions

You can search using several methods: full name or partial name, mobile number, PAN card number, or company name. Simply enter your search criteria, make the required payment, and view the detailed results. The search is instant after payment confirmation.

Search results include: borrower's personal details, loan amounts, default dates, and Verified or Not Verified status. You can also view the publisher's contact details (for an additional fee) to verify information directly or get more context about the loan record.

Yes. You can search loan records by the borrower's mobile number, as well as by name, PAN card number, or company name. Enter the mobile number in the search form to check whether any loan records are linked to it.

Use our search function with the person's name, mobile number, PAN card, or company name. If they appear in our database, you'll see their loan history, amounts, and Verified or Not Verified status. You can also contact the record publisher for additional verification and context.

If someone doesn't appear in our database, it could mean: 1) They haven't defaulted on any loans reported to us, 2) Their default hasn't been reported yet, or 3) They may have used a different name or details. This doesn't guarantee they're safe to lend to - always do your own due diligence.

Our database is updated in real-time. New records are added as soon as they're verified by our admin team (typically within 24-48 hours). Existing records are also updated when new information becomes available or when community members provide additional verification.

Search fees start from ₹50 per search. Contact details of record publishers are available for an additional fee. You can top up your wallet in advance for faster searches. All payments are processed securely through our payment gateway.

We accept all major payment methods including credit cards, debit cards, UPI, net banking, and digital wallets. You can also maintain a wallet balance for faster searches. All transactions are processed through secure, PCI-compliant payment gateways.

No. Loan Jasoos works on a simple pay-per-use model — there are no subscriptions or recurring charges. You top up your wallet and pay only for the searches you run and the records you add.

You can add money to your wallet for convenient and faster searches. Wallet balance is automatically debited for search fees and record submission fees. You can top up your wallet anytime and track your usage through your account dashboard.

We offer refunds in specific circumstances such as technical issues or if the search results are significantly different from what was promised. However, refunds are not available for accurate search results. Please review our refund policy for detailed terms and conditions.

No, we believe in transparent pricing. All charges are clearly displayed before you make a payment. The only fees are: search fees, contact detail fees, and record submission fees. There are no hidden charges, subscription fees, or recurring costs.

Yes, we use bank-level security measures to protect your data. All information is encrypted using 256-bit SSL encryption, and we never share your personal information with third parties without your explicit consent. We comply with all data protection regulations including GDPR.

We maintain strict privacy controls while ensuring legitimate access. Loan information is only accessible to verified users who have paid for searches. We don't share personal details publicly and ensure that only relevant, verified information is displayed to protect individual privacy.

No, access to our database is restricted to registered and verified users. You need to create an account, complete verification, and pay the required fees to access search results. This ensures that only legitimate lenders can use our platform.

We collect minimal necessary data including: name, email, phone number, and payment information. We also track usage patterns to improve our service. We don't collect sensitive personal information beyond what's required for account verification and payment processing.

We retain user account data as long as your account is active. Loan records are retained according to our data retention policy, typically for 7 years from the last update. You can request data deletion at any time, subject to legal and regulatory requirements.

Yes, we implement multiple security layers including: SSL encryption, secure servers, regular security audits, and monitoring systems. Our platform is hosted on secure cloud infrastructure with regular backups and disaster recovery procedures.

To add a record: 1) Upload loan agreement and supporting documents, 2) Enter borrower details (name, PAN, amount, dates), 3) Provide proof of loan issues, 4) Submit for admin review. The payment is automatically debited from your wallet, and the record goes live after verification.

Required documents include: loan agreement, payment receipts, communication records (emails, messages), bank statements showing non-payment, and any other supporting documents that prove the loan status. The more documentation you provide, the higher the verification score.

Admin review typically takes 24-48 hours. During this time, our team verifies the documents, checks for accuracy, and ensures compliance with our guidelines. You'll receive email notifications about the verification status.

If not verified, you'll receive detailed feedback explaining the reasons. Common reasons include: insufficient documentation, unclear proof of default, or compliance issues. You can address the feedback and resubmit the record for review.

Yes, you can request updates to your records by providing additional information or corrections. Updates go through the same review process to maintain data accuracy. You can also add new information as it becomes available.

Yes, you'll receive notifications when someone searches for your records. This helps you track the impact of your contributions and provides transparency about how your records are being used by the community.

While your account information is kept private, other users can contact you (for a fee) if they want to verify information or get additional context. This helps maintain the community-driven nature of our platform while protecting your privacy.

You can reach us by email at support@loanjasoos.com or through the contact form on our website. Our support team handles inquiries during business hours (Monday to Friday, 9 AM to 6 PM IST).

Our support team is available Monday to Friday, 9 AM to 6 PM IST. For matters raised outside business hours, email us or use the contact form and we'll respond as soon as possible.

We respond to support emails as quickly as we can, typically within 1-2 business days. Complex issues may take a little longer, but we'll keep you updated on the progress.

We provide help articles and email support to help you get started. If you need guidance on any part of the platform, write to support@loanjasoos.com and our team will walk you through it.

Absolutely! Our technical support team can help with: account setup, payment issues, search problems, record submission issues, and any other technical difficulties. Email us the details and we'll provide step-by-step guidance.